How Nimall collects, uses and protects your personal information.
Who we are
Nimall is operated by Qpendo Hopes Electronics Trading L.L.C, based at Samanea Logistics, Saih Shuaib 3, Dubai Industrial City, Dubai, United Arab Emirates. This policy applies to the Nimall app, website and customer services.
Information we collect
- Account details such as your name, email, phone number and securely hashed password.
- Order, delivery, address, return and customer-support information.
- Device and usage information such as IP address, browser, app activity and cookie identifiers.
- Payment status supplied by our payment partners. Nimall does not store your full card number.
How we use information
- Create and secure your account, process orders and arrange delivery.
- Send transactional updates and respond to support, refund and dispute requests.
- Prevent fraud, protect the service and improve the shopping experience.
- Send marketing messages only where permitted; you can opt out at any time.
Who receives information
We do not sell personal data. We share only what is needed with trusted service providers such as payment processors, delivery partners, hosting providers and analytics services, or when the law requires it.
Storage and security
Account and commerce data is stored in protected systems with encrypted connections and controlled access. We retain information only as long as needed for service, accounting, fraud prevention and legal obligations.
Your choices and rights
- Review and correct your profile and saved addresses in the app.
- Ask for access to, correction of or deletion of eligible personal information.
- Request a portable copy of eligible data or withdraw marketing consent.
Children and updates
Nimall is not directed to children under 16. We may update this policy as the app changes and will show the new effective date on this page.
Need help?
Contact Nimall and include your order number when your question is about an order.