A clear 30-day process for eligible returns across UAE and KSA.
30-day return window
You may request a return within 30 days of delivery. Eligible items must be unused, in the condition received, with original tags, packaging and proof of purchase.
How to request a return
- Open Account, Orders, select the order and start a return or dispute.
- Tell us the reason and attach clear photos if the item is damaged, defective or incorrect.
- Wait for approval and pickup or return instructions before sending the item.
- Pack the item securely with all included parts and accessories.
Damaged or incorrect items
Check your order after delivery. Contact us promptly if an item is damaged, defective or different from what you ordered so we can investigate and arrange the appropriate remedy.
Items that cannot be returned
- Opened personal-care, cosmetic, hygiene or intimate products unless defective.
- Perishable goods, hazardous materials and products restricted by law.
- Personalised, custom-made, final-sale items and gift cards unless required by law.
- Items used, damaged after delivery or missing original parts and packaging.
Refunds and exchanges
After the returned item is received and inspected, approved refunds are normally initiated within 5–10 business days to the original payment method. Your bank or provider may need additional processing time. For an exchange, the fastest route may be to return the item and place a new order.
Need help?
Contact Nimall and include your order number when your question is about an order.